Panorama Konstanz Terms and Conditions

1. Scope

These Terms and Conditions apply to all products and events offered by Panorama Konstanz.
These Terms and Conditions form the basis for visiting Panorama Konstanz.
They are an integral part of the contractual relationship between the operator, Panorama Konstanz
GmbH & Co. KG, and the service recipient (the visitor and/or the organizer of the visitor group).

2. Contract Formation and Registration

By registering with the Panorama Konstanz visitor services, the service recipient accepts the Terms and Conditions.
As soon as the service recipient receives the confirmation letter, the reservation becomes binding and a contract
with Panorama Konstanz is concluded.

For events requiring registration, registrations will be processed in the order in which they are received.
If a registration cannot be accepted, Panorama Konstanz will notify the participant.
For events for children and teenagers, age restrictions must be observed.

3. Payment Terms

The prices quoted for guided tours are subject to the reduced sales tax rate, which is currently 7 percent
(pursuant to § 12(2)(7)(a) of the German Sales Tax Act (UStG)).

In exceptional cases, companies may be billed, subject to prior written confirmation.
If a group rate has been agreed upon for a guided tour, that rate remains in full,
even if the number of participants decreases. The number of admission tickets will be adjusted accordingly.

4. Services / Changes to Services / Cancellations

The scope of the contractual services is set forth in the description of services included in the reservation /
confirmation from Panorama Konstanz. Any side agreements must be confirmed in writing by Panorama Konstanz.

For services (group visits and guided tours), there is a free cancellation period of
5 calendar days before the service date for the service recipient.
Cancellations must be submitted in writing via email to
info@panorama-konstanz.de
be carried out.

If a cancellation is made after the cancellation deadline has passed, a cancellation fee equal to the full amount of the
agreed-upon fee (applies to guided tours and dining services) must be paid.
The same applies in the event of a no-show at the start of the event.
The date of cancellation is determined by the date and time it is received by the Panorama Konstanz visitor services office.

The burden of proof lies with the recipient of the service.

For booked tours, the tour guide will wait a maximum of
20 minutes starting at the scheduled start time of the tour.
This is contingent on the delay being reported by phone:
+49(0)7231 7760997.

The service recipient has no right to have the tour conducted after the waiting period has expired.
The service recipient is responsible for 100 percent of the costs.
In the event of any other delays, the tour will be shortened by the corresponding amount of time.

Confirmations of dining services are binding for billing on the day of the visit.
A cancellation period of 5 calendar days before the date of service.
In this case, the service recipient will be charged a cancellation fee in the amount of
100 percent of the gross value.

No liability is assumed for the cancellation of the event due to force majeure.